This lesson explains how to register holidays in uContact. You will learn how to open Administration › Campaigns › Holidays, add a holiday with a description and start/end date, select the sound callers will hear, apply it to one, several or all campaigns and channels, choose recurring or non-recurring, and review or delete holidays from the list.

Script: Manage Holidays in uContact

In this video, we'll learn how to add and manage holidays in uContact.

Holidays are used to register special dates and times for campaigns. They allow administrators to play a selected sound during the holiday period and apply the event to specific campaigns or channels. Let's get started.

From the Administration section, go to Campaigns and select Holidays. The Holidays page displays a calendar on the left-hand side and the events added to the calendar on the right, like in this example.

To add a new holiday to your calendar, select the date you want the holiday to be on. Then, in the description, describe the holiday itself — something to identify it. On the right, enter the start and end date.

You also want to select a sound. This is what the caller will hear when they call on that specific holiday. These are pre-recorded messages that you would have uploaded to your system.

Next, select your campaign from the list. You can select one or several campaigns. If you want this to play for all campaigns, scroll to the very bottom and select All.

Then select the appropriate channel. Again, you can select one channel or several. To select all channels, scroll to the bottom and press All.

Then choose whether the holiday is recurring or non-recurring. Recurring repeats; non-recurring happens only once.

Once you've selected all of the options, save your holiday. It will appear on the right-hand side with the rest of the list of holidays. When you hover over a holiday, its date is highlighted in the calendar.

Finally, if you want to delete a holiday, hover over it and press the X at the end of it.

And that's it. That's how you add and manage holidays in uContact. Thank you.