Welcome to this walkthrough on how to submit a support request from the Iristel portal.

When you're logged in as an existing customer, you’ll be presented with a support form. Good news—your account and contact information will already be pre-filled, so you won’t need to enter those details.

To begin, select the priority level of your request:

• Low
• Medium
• High

Next, choose a category. You’ll see two main options: General and Technical. Since this example relates to a sales request, you'll choose General.

Under Subcategory, select Sales.
Then, choose the type of request—this could be:

• Upgrade
• Purchase New Service
• Existing Order
• Carrier

After that, enter a short description of what you're looking for—for example, "Purchase number." You’ll also see a larger field to provide a more detailed description if needed, though it's not mandatory.

If you have any supporting documents, you can also attach a file using the attachment upload section.

Once everything is filled in, click Submit. That’s it—your case has been created!

You’ll then be taken to a screen showing the completed case, where you can track updates and responses.

Thank you for joining this demo. At Iristel, we continue to look for ways to improve your experience and provide services that make an impact on your day-to-day operations. We look forward to continuing to serve you in the future.

‍