Hello, and welcome.

Today, we’ll walk you through how to reply to your cases and follow up on them using the Iristel portal.

Start by navigating to the portal. No matter where you are on the site, you can click on the Iristel logo at the top, which will bring you back to the home page. From there, click on My List—this will show you all of the cases you’ve opened.

Find your latest case, double-click on it, and you’ll be brought to the case details screen.

To reply, simply update your notes in the response field. For example, you can write something like:
“Hello, please find the attached document.”

To attach a file, click the attachment icon, select the file from your device, and upload it. This is where you provide any additional information or documents requested by the team. Once the document is attached, go back to your Activities tab, where you’ll see that the file is now linked to the case.

Keep in mind, you can also reply directly from your email—you don’t always need to reply through the portal. Your email response will automatically be linked to the case in the system.

Once everything is ready, click Update and Send. Your message will be sent immediately to Customer Care or the department you're working with, and they'll be able to respond to you as soon as the message is received.

That’s it—simple and efficient.

Thank you for joining this demo. At Iristel, we’re always looking for ways to improve and provide services that support your daily operations, and we look forward to continuing to serve you in the future.